NPS Survey

Participation

More than half of our clients participated in the survey. We are grateful for this excellent response rate and want to thank everyone for taking the time to tell us what you think.

Results
In response to the question – how likely are you to recommend us to others? – the average response from all clients was a pleasing 9.5 out of 10 and the NPS was 92.

What you told us

On average, the top four things you said you like about our service is:

Expertise
Proactive advice,
Trustworthy and caring, and
Responsive and available.

These results suggest we remain on the right track in providing a high quality client experience. But of course, as you know, we are passionate about always improving. With this goal in mind, we are pleased that the survey has provided valuable insights which will help us continue to improve and refine our service to match the needs and expectations of all clients.

We always welcome constructive feedback. Being accountable to you for the highest levels of service and being true to our promises is very important to us. It is key to our brand and to our culture; something we call ‘the HWP way’. So please get in touch at any time with any feedback or suggestions you may have.